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RESUME

Anchor 1
Professional ​
info​​
  • Cruise Hostess and retail assistant in Australia

  • Tour Guide and Hotel Reservations Agent in Chile

  • Travel assistant  and digital Journalist in Germany

Work​
experience​

Beauty Consultant. Clarins. David Jones. Sydney, Australia

​2018 - 2019

 

  • Selling fragances  utilising a range of selling techniques through the application of product knowledge, positive customer interactions, selling of benefits and closing of sales

  • Taking cash and credit card payments and entering them in register

 

Lingerie Consultant. David Jones. Sydney, Australia.

2016 - 2018

  • Guiding and recommending lingerie to customers matching with their personality

  • Taking cash and credit card payments and entering them in register

 

 

Cruise Hostess. Intercruises Shoreside & Port Services. Sydney, Australia.

​2016 - 2017

  • Greeting passengers and deliver forms

  • Answering inquiries to guests of Royal Caribbean Cruise Line and Celebrity Cruises

Tour Guide. CL Mundo, Trails of Chile, Travelart, Azimut, Senderos Nativos, Andes Nativa, Cono Sur, Trips Southamerica, Milodón and Abercrombie & Kent. Chile

​2014 - 2016
 

  • Giving talks about the culture, language and history of Chile

  • Effectively communicated with clients in German and English

  • Dealing with complaints, logistic and organisational problems

Hotel Reservations Agent,  Hacienda Tres Lagos. Chile

​2014​​
 

  • Responsible for Sales and Marketing

  • Helping guests find the right accommodations to fit their needs
     

Tour guide for german speakers. Travelart, Akorn Destination Management, South American Tours, Turistour, Protours, Sportstour, Andes Nativa and Metropolitan Touring. Chile

​2011 – 2013

  • Guiding of different types of complete tours, city walks, wine tours, beach tours and museum tours

  • Assisting passengers at Hotels and Airport
     

Journalist, Deutsche Welle online, Bonn, Germany
2008 - 2011
  • Writing articles in Spanish that later were published on the website dw-world.de

  • Conducting interviews in person and over the phone


 

Kids entertainer. Fun Promotion. Bielefeld, Germany.
2010 - 2011
  • Face painter for kids

  • Assembling and mounting attractions throughout Germany

 
Hostess. Xerox. Dusseldorf, Germany.

2008

  • Guiding visitors in the International Fair of Printing and Media

 

Retail assistant. Galeria Kaufhof. Cologne, Germany.

2007

  • Serve customers and organize stock

  • Answer queries from customers

 
Christmas Shop Assistant. Galeria Kaufhof. Cologne, Germany.

2006 

  • Worked as a positive and hardworking team member in the busy shopping center

Travel assistant. FIFA. Cologne, Germany.

2006 

  • Assisting visitors in transfers and city tours during World Cup 2006
     

Journalist. Panamerica. Berlin, Germany.

2003 - 2004

  • Writing cultural articles and helping with Photoshop 

 
Marketing Assistant. Das Orakel von Berlin. Berlin, Germany.

2002 - 2003         

  • Visualization of color theories in artistic and urban project Das Orakel von Berlin

  • Receiving visitors in events and art exhibitions

Skills
  • Huge knowledge of working abroad

  • Ability to relate with peoples of varied cultures

  • Hard working, self-motivated and flexible

  • Proficient with MS Office applications

  • Communication and customer service skills to deal with clients and keep them happy

  • Hard working, self motivated and flexible

  • Ready and able to work individually or within a team environment.

  • Photoshop

  • Power Point

  • Wix

Languages
  • Spanish

  • German

  • English

Education
Pacific Training Group. Sydney, Australia.

2019

Advanced Diploma of Hospitality Management

 

Pacific Training Group .Sydney, Australia.

​2018

Diploma of Hospitality Management

 

Academies Australasia Institute. Sydney, Australia.

​2017

Diploma of Travel and Tourism

 

Academies Australasia Institute .Sydney, Australia.

​2017

Certificate III in Travel

 

Professional Institute of Communication Arts and Sciences. Santiago de Chile.

 1989 ​1994

Bachelor’s degree in Communications

 

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